Amadeus e-Support Center served you well but it was time for an upgrade.
Amadeus Service Hub, your 24/7 virtual help desk, is now available in Amadeus Selling Platform and Amadeus Selling Platform Connect. Just click the new Smart Tab with the Service Hub logo to have access to thousands of how-to help articles, error messages, and access to Amadeus Live Chat and Case Logging.
Here are some tips for getting started in Amadeus Service Hub:
The more specific your search, the better it will be
You need to think about Amadeus Service Hub the same way you would think about using your favorite internet search engine. Our new search is more powerful than it’s ever been. But you will get the results by typing, “pricing a multi-passenger PNR” than just typing “pricing.” Then you can use the new filters on the side of your search results to get exactly what you need.
Do you need to reset your terminal? Check the home page
Resetting your terminal is one of the most common requests we get and it’s something you can easily do without picking up the phone. Just look on the home page of Amadeus Service Hub for “Terminal Reset” and you’ll be able to reset your own terminal quickly.
Check the Online Requests tab to ask the help desk a question or chat
Did you know you can send the Help Desk a question without picking up the phone? Just click on the Online Requests tab to “Log a case” and track its process. You can also chat with a representative, using Amadeus Live Chat, if you need help finding a solution within Amadeus Service Hub.
Don’t forget about the Learning and Amadeus Selling Platform Connect tabs
The Learning tab has links to resources in our training portal, Amadeus e-University, located in Amadeus Direct, like the webinar calendar, your transcripts and more. The Amadeus Selling Platform Connect tab has also grouped together many resources that can make your transition to Amadeus Selling Platform Connect a lot smoother.
So have you tried Amadeus Service Hub? Let us know in the comments below!