As tourists get smarter, so should their destinations

shutterstock_361551767Technology and innovation have fueled the evolution of today’s travelers. Now, they are highly informed, independent, connected and expect fully personalized experiences. They also want authentic experiences and actively seek out destinations that can offer something new.

Destination marketers need to be fully open to embracing new technologies if they want to reach today’s traveler. Sandro Cuzzolin, Head of Strategic Projects at travel audience, an Amadeus company, participated in a panel discussion at the recent 1st UNWTO World Conference on Smart Destinations, that focused on this new digital traveler. Traveler acquisition, mobile, and business intelligence were identified as the core pillars for success. Beyond being a means to inspire the traveler, mobile’s potential as a mechanism to deliver relevant and timely content to visitors at their destination, was a key discussion point.

Leandro Bonfranceschi, Head of New Business for Amadeus Latin America, participated in another panel on the role of business intelligence and the progress achieved by ‘Smart Destinations’ in building a deeper understanding. Each day the travel industry deals with increasing amounts of data and complexity. This has only heightened the fragility of destinations that work from outdated or incomplete data and of those that cannot translate raw data into compelling calls to action.

However, these great challenges are outweighed by greater rewards. Being open to new technologies and taking a proactive approach to data analytics can harness a wider range of updated data that can allow destinations to adjust to changing traveler demands.

Who is travelling to your destination? When and for how long? How are competing destinations interacting with your target traveler? Tourist destinations can boost market relevance and continue to grow if they understand destination demand and build on actionable insights.

Juan Jesús García, Head of Industry Affairs, Europe, moderated a panel that discussed the role of smart destinations and travel service providers in bringing travelers door to door multimodal travel services, and analyzed the opportunities stemming from deploying these services.

The need for technology to interact with the customer was clear. But another priority that resonated throughout the event was the need for sustainable tourism development. Protecting the natural, social and cultural environment are essential to the growth of any destination. At the same time, ensuring that they are, in fact, accessible for everyone is fundamental. There is some progress being made already – heritage sites, for instance, showcased how they are diving into the digital world using virtual reality technology so attractions can be visited virtually.

Ultimately, the main focus of tourist destination organizations remains unchanged: to promote their destinations effectively. With a traveler in constant evolution, technology’s role as a lever to drive a personalized and sustainable offer becomes key, and it was encouraging to see such a high level of engagement and discussion across the board.


Originally published on the Amadeus corporate blog.


Leave a Reply

We encourage your comments, questions and suggestions. All comments are moderated and will appear as soon as they are approved by the moderator. Spam, off-topic or offensive comments will not be posted. If you have a comment about a specific customer service problem or account issue, please contact your local Amadeus office.

× Sign up for our newsletter now Subscribe