Customers rebook flights online? Yes, please!

book flightToday, nearly everything people want to know is available at the speed of light with the click of a button. In this world of instant gratification, how can your travel agency stay competitive and still service your customers more conveniently and efficiently? Allow me to introduce you to Amadeus Ticket Changer Shopper, a powerful solution that places the ability to instantly rebook flights right into your customers’ hands.

So what does this mean for your travel company?

Benefits your customer will love

Gone are the days of stressed-out customers calling your agency, getting stuck on hold, then tying up your agents with time-consuming flight change requests. Amadeus Ticket Changer Shopper is a self-service online rebooking solution that automates the entire process, so ticket changes are completed in mere seconds. All your customer has to do is log onto your agency website to change or rebook their own tickets. Customers have 24/7 access to alternative routes, itineraries, schedules – up to 200 possible options!

Lower costs and higher income

Because the process is self-service and automated, Amadeus Ticket Changer Shopper saves you time by reducing the number of calls to your call center so you can focus on the more profitable aspects of your business. And the solution helps boost income as well, lowering your operational costs and providing a wide choice of rebooking solutions that include upgrades. Your agency can even charge an optional service fee for the ticket changes. And to top it off, you can say good-bye to debit memos! The tool automatically verifies changes, and calculates fares, taxes and penalties.

Ticket changes made easy

Amadeus Ticket Changer Shopper integrates easily across all sales channels, enabling travelers to reissue tickets via your agency website in three easy steps using a computer, tablet or mobile device. So there you have it. Amadeus Ticket Changer Shopper keeps your agency competitive while simultaneously improving customer service, and giving everybody greater peace of mind. An all around win-win!

Note: Amadeus Ticket Changer Shopper is only available via Web Services and requires customers to also contract for Amadeus Ticket Changer Reissue.


  1. Hello Michael,
    ATC Shopper is available via Web Services for your online customer portal. Some travel agencies may have service fees for the various options that they offer. Because you are building Amadeus reissue functionality into your website, you have the option to add service fees into your booking flow if appropriate.

  2. “Your agency can even charge an optional service fee for the ticket changes” …..
    How do we charge service fees when customer knows the total difference in the ticket ?

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