Ticketing and Fulfillment

Benefits:

• A top-quality, secure, and responsive system
• Easy to learn and use
• Improves and broadens your customer service offering
• A uniform and consistent product from country to country
• Faster, more efficient ticketing and reconciliation

Features:

• Amadeus Remote Ticketing enables travel agents to provide convenient and quick delivery of travel documents from a distant terminal
• Automated Refunds is a smart, time-saving tool for refunding paper and electronic tickets
• Automated ATB2 Revalidation provides a highly efficient, completely automated way of revalidating the face of the coupon and the magnetic stripe with revised passenger travel data
• IATA members, from their respective locations, can issue automated air tickets and report these sales to their own accounting departments
• The Sales Report and queries let you customise your sales report according to your needs

Amadeus Central Ticketing is a better way to work.

Amadeus e-Ticket Robotic

The user or self booking tool queues the completed PNR to a specific queue and e-Ticket Robotic takes it from there. The application retrieves the PNR, performs some simple checks to ensure the PNR is ready to be ticketed and then issues the e-ticket or paper ticket based on the command set in the configuration screen.

Once the ticket is issued, a confirmation e-mail is sent to the traveller with PNR details and e-ticket number. In the case where a PNR is not ready to be ticketed, a notification is sent to the travel agency and the PNR is placed onto another queue for manual handling.

Amadeus e-Ticket Robotic uses Amadeus Scripting (+Script), the Amadeus front office scripting tool, to access the PNR and to issue the ticket.

Unused e-ticket Tracking Report

The benefits of e-ticketing are numerous, but when business travel plans are changed at the last minute, it can often be a case of ‘out of sight, out of mind’ with an estimated 3% of unused tickets never being refunded or re-issued.

To solve this problem, Amadeus has developed an Unused e-Ticket Tracking Report (UETTR), which quickly searches and reports on previously issued (but unused) e-tickets over a 28-day period. This is yet another example of how Amadeus assists travel agents to offer a pro-active, value added service to their corporate clients.

Automated refunds

Amadeus Auto Refunds allows the automatic refunding of tickets, both paper and electronic, and reports the transaction to the ticket stock provider.