Amadeus Support Services

Services to underpin your business success

Amadeus is commited to providing you with all the assistance you need to optimise the performance of your Amadeus Solutions and to manage your business processes more effectively. Amadeus offers three approaches of support services to assist you in managing your day to day operation with minimal distruption due to technical errors or complex functions.

Customer Support
The Amadeus Customer Support is dedicated to providing service excellence to our customers around Malaysia. Our consultants come from extensive and diverse travel industry backgrounds, giving them first-hand knowledge of customers needs. We provide:

Direct access to an experienced team of multi-skilled Customer Service Consultants. Each consultant has completed intensive Amadeus training to ensure the highest level of support and expertise possible
Specialists dedicated to particular system features such as Fares and Ticketing or Technical Troubleshooting.
Extended hours of service to ensure maximum support to all customers

Helpdesk Standard Support Hours (GMT+8):

Monday to Friday: 0830 - 1830
Saturday: 0900 - 1300
Sunday & Public Holidays: Closed

Helpdesk Extended Support Hours* (GMT+8):
* Available to Amadeus Stars Professional and Elite customers.

Monday to Friday: 1830 - 2000