Further growth continued as many leading airlines contracted to the full Amadeus Altéa Suite, the fully integrated passenger service system (PSS) for airlines that includes Altéa Reservation, Altéa Inventory and Altéa Departure Control System.
EVA Airways, Taiwan’s second largest international airline, announced it had selected the full Amadeus Altéa Suite for its passenger management, and also for the international passengers of its subsidiary UNI Airways. The airline had been recently accepted onto the Star Alliance, for which Amadeus is the preferred IT platform provider. The long-term agreement with Amadeus will bring EVA Airways and UNI Airways onto Star’s Common IT Platform - already used by 64% of Star Alliance members - which offers enhanced customer service functionalities, for both sales and airport environments. Garuda Indonesia, the national airline of Indonesia, also announced that it will transform its passenger service processes with the introduction of the Amadeus Altéa Suite to manage its domestic and international reservations, inventory and departure control processes.
One particularly noteworthy development occurred in April when Southwest Airlines, the largest U.S. carrier in terms of domestic passengers boarded and consistently ranked number one in customer service by the US Department of Transportation, entered into a contract for the Amadeus Altéa Reservation solution to support the carrier’s international flights. Whilst the agreement focused on the international element of Southwest’s reservation system, which will be implemented by 2014, the contract also provided a future option for Southwest to convert its domestic business to Amadeus.
Additional signatures for the full Amadeus Altéa Suite included Czech Airlines, which is the flagship airline carrier of the Czech Republic, along with other airlines such as Equatorial Congo Airlines, Izair, Air Côte d’Ivoire and Air Greenland. Both Mongolian Airlines Group and Ural Airlines announced contracts for both the full Amadeus Altéa Suite plus the Amadeus e-Retail online booking engine.
In terms of further up selling, a number of existing Altéa users (Aigle Azur, Bulgaria Air, Trans Air Congo, AeroSvit - Ukrainian Airlines, Egyptair and its subsidiary Air Sinai) completed the full Amadeus Altéa Suite by contracting to use Amadeus Altéa Departure Control System.
As of the close of the year, a total number of 121 airlines were contracted for both Altéa Reservation and Altéa Inventory, 104 of which were contracted to use the full Altéa Suite, up from 92 at the end of 2011. Based upon these contracts, Amadeus estimates that by 2015 the number of Passengers Boarded (PB) will be more than 800 million, which would represent an increase of almost 42% vs. the 564 million PB processed on the Altéa platform during 2012 – or a compound annual growth rate (CAGR) of around 12.5%.
In addition to these commercial successes, we continue to deliver in the successful implementation of contracted clients. Many successful migrations onto the Altéa platform were completed during the year. These included Cathay Airlines and its subsidiary Dragonair, Scandinavian Airlines and later on in the year Singapore Airlines and its subsidiary SilkAir.
IT Solutions also continued to migrate existing Altéa users to the Departure control module, including TACA and many of its group airlines, Saudi Arabia, airberlin, Royal Brunei, Qatar Airways or Egyptair.