Amadeus Data Processing continued its move towards Open Source operating systems in 2012. With this ongoing transition from proprietary systems to Linux, we now see Altéa Reservations, Inventory and Departure Control systems substantially running on open systems.
In 2012, Amadeus launched a corporate initiative focused on infrastructure and architecture resilience, incident management, monitoring and diagnosis, application operability and resilience, as well as release management and testing
In response to the ever increasing need for processing power, in 2011 Amadeus commenced the construction of an energy annex. This annex came into operation in April 2012. The addition to the data centre facilities nearly doubled Amadeus' capacity to 6.0 MW UPS power and 6.6 MW cooling production.
The new, more energy-efficient equipment now significantly contributes to the supply of the facilities and supports our continuous commitment to efficiency improvement. The energy annex houses:
Amadeus' focus on the energy efficiency of its power supply, cooling and climate control processes, IT equipment used, as well as the facility's procurement, installation and de-installation processes and procedures resulted in the certification as "Energy-efficient Enterprise" in March 2010 by TÜV Süd. The certification was renewed in 2012. This focus also enabled us to continue the reduction of our annual Power Usage Effectiveness (PUE) ratio from 1.49 in 2009, when we began closely monitoring and recording this value, to 1.42 in 2010, 1.41 in 2011, and still further to 1.39 in 2012. The latest survey by Uptime Institute states an average value for data centres is between 1.8 and 1.89.
In our ongoing drive for service excellence, Amadeus launched in 2012 a corporate initiative to review all core business services and applications in an effort to increase resilience and improve operability. Key areas of the programme are infrastructure and architecture resilience, incident management, monitoring and diagnosis, application operability and resilience, as well as release management and testing. The more than 80 projects launched as a result of this programme are scheduled to be implemented over a period of 18 months.
Amadeus operations is based on a follow-the-sun model with operation sites in Erding (Germany), Miami (USA), and Sydney (Australia), as well as specialist operations support groups in Bad Homburg (Germany) and London (Great Britain). Although the primary site in Erding is manned 24x7, the secondary sites become the first point of contact during their business hours, following a formal hand-over. This ensures optimal support for our customers from an office near to them and facilitates us performing maintenance procedures during "off-hours".
Our truly global operations are supported by approximately 850 employees of more than 50 nationalities.
The operations bridge is the control centre for our systems, networks, and their supporting infrastructure from which we provide 24x7 support. The recently remodelled (2011), primary operations bridge is located at the Amadeus Data Processing facility in Erding. It supports our focus on customer centric service delivery and our approach of parallel investigations with experts for all technical environments in one room for collaborative and efficient resolution of incidents. In addition to operations bridges in our regional offices, a back-up operational bridge for the Erding site is available, approximately 40 km away, should the prime site become inaccessible.