In 2012, Hervé Couturier, was appointed Executive Vice President of R&D, following the retirement of Jean-Paul Hamon. Hervé Couturier, who brings with him some 25 years of international software development experience gleaned from previous high-profile roles at SAP, IBM and Business Objects, is heading up Amadeus' 4,500+ strong software development organisation across its 16 different sites worldwide.
Under Hervé's leadership, a continuous improvement programme was launched, spanning the entire R&D scope and aiming at further progress in innovation, operational excellence and software development efficiency.
Sophia Antipolis (Nice) is Amadeus' central headquarters for R&D activities, with on-site and worldwide teams developing solutions for travel distribution, e-Commerce, points-of-sale, airline, hotel, rail and airport IT.
Our global networked organisation includes the central R&D centres of Sophia Antipolis, Bangalore and Boston, the R&D sites of London, Sydney, Aachen, Antwerp, Frankfurt, Miami, Strasbourg, Toronto, Tucson and Istanbul as well as regional centres in Bogota, Warsaw, and Bangkok.
Our R&D centre in Bangalore, created in 2008 in partnership with Ness Technologies, whose mission was to help us build and operate the centre in its initial phase, is since June this year a fully-owned Amadeus entity. This forms part of our strategy to extend our global R&D footprint and reach out to our customers in different regions of the world.
All sites provide our staff with stimulating environments that enhance creativity and help spark innovative ideas. They also bring together a wide range of expertise and a worldwide approach to developing global products. A transversal division is supporting, via competence driven governance rules and communities, the cross fertilisation between sites in the domains of architecture, software engineering, project management, common best practices and tools.
Process improvement has always been a constant, systematic initiative in Amadeus. We were the first GDS to receive quality certification (ISO 9001:2000). We continue to deploy a Capability Maturity Model Integration (CMMI) approach to software development and received additional certifications in 2012.
Our methodologies are evolving and now support different approaches to product development, from very large projects involving hundreds of people to small and mid-size agile projects, with very frequent deliveries and evolving requirements.
As part of our dedication to developing world class technology, Amadeus has long been engaged in a patent programme for collecting and reviewing patent propositions and coaching inventors in their drafting process.