Amadeus’ distribution solutions aim to make booking rail easier. They are multichannel and multi-railway.
The Amadeus Global Rail Sales Platform provides availability, booking and ticketing capabilities to both travel sellers (travel agencies, online travel agencies and corporations) and railways’ direct sales channels. To date, SNCF, Eurostar, Thalys, Lyria, Trenitalia and SJ have selected Amadeus as their global, multichannel distribution partner.
FlyByRail Track is an industry-first solution that allows air-rail comparison and the possibility to book rail services from the same screen as flights, enabling railways to seriously compete against airlines at the booking stage. It has recently been adopted by Trenitalia and Thalys, and Eurostar has been using it since 2006.
FlyByRail Track enables high-speed rail services to be displayed alongside airline routes on the travel agent’s screen, allowing customers to be presented with a choice of journey in an open and transparent way. If a customer chooses the rail option, the ticket is booked in exactly the same way as an airline ticket. For the first time therefore, travel agents are able to compare and sell rail routes with airline journeys.
The platform crucially allows for seamless integration with Amadeus Passenger Name Record and mid/back office systems, making the rail booking process simple and intuitive for the agent.
FlyByRail Track makes the possibility of interlining between rail companies and airlines a reality, dependent upon the commercial agreement between the two.
Using this innovative system, rail companies are finally able to compete with airlines on short-haul routes, with real-time availability and schedules.
UVET Amex, in Italy, was the first travel agency/travel management company to pilot the Trenitalia offering via FlyByRail Track. UVET Amex achieved a 50% reduction in the overall booking process times, thereby improving productivity and reducing cost.
Amadeus Web Services Track is a toolkit that enables railways and online travel agencies to build their own web interface, selecting the train services, fares and inventory they wish to sell to make online railway ticket booking easier. Online Travel agencies in France are using Web Services Track to sell services from SNCF and we are working with other online travel agencies to make rail more visible through the online channel.
Amadeus Agent Track is a state-of-the-art rail booking solution that allows travel sellers to perform large volumes of rail bookings quickly and efficiently, using the same interface and process flow as well as benefitting from full integration with Amadeus products.
Agent Track’s intuitive Graphical User Interface (GUI) has been designed to remove the complexity from rail bookings, yet incorporates all key steps and elements of standard travel agency processes. Once adopted, a rail company’s offering will be available to agents worldwide, making it simple for agents to book global rail travel for their customers. So far, SNCF, Eurostar, Thalys, Lyria, SJ, Deutsche Bahn and Trenitalia are being integrated on Agent Track and other major European railways will also soon be available.
These solutions are part of Amadeus Total Rail, a complete suite of next generation distribution and technology solutions based on a single data source allowing rail companies to meet the needs of today’s market by providing them with the ability to manage all customer interactions, distribute tickets across any sales channel, and streamline operations.