“Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs”.
UN WCED, 19871
Amadeus’ commitment to sustainability is based upon three necessary components and principally executed through our commitment to innovation, which is at the heart of Amadeus’ culture.
Firstly, reaching sustainability objectives would be impossible without an honest and strict respect for business ethics and our rights and obligations towards all stakeholders with whom we work: customers, employees, shareholders, providers, partners, industry players, etc.
The Amadeus Code of Professional Behaviour (CPB) is our principal reference to safeguard appropriate development in this field. All employees need to follow a mandatory training in CPB and we monitor our performance through various initiatives across the company: from customer satisfaction surveys to analysis of our performance as an employer, as well as through the scrutiny carried out by external evaluators. Amadeus’ inclusion in the Dow Jones Sustainability Index during 2012 marks an important milestone in this respect. However, work is never finished in this domain and we aim to remain permanently alert and continuously improving.
Secondly, we embrace our responsibility towards overall environmental sustainability, minimising the use of natural resources, providing solutions to our customers that help them to optimise their impact and working together with industry stakeholders towards common environmental objectives.
Although it is inevitable that our business activities imply some degree of ecological footprint, it is fundamental to understand our major consumptions, and then to measure them, to identify best practices, to implement improvement plans, and to follow up on our performance for constant progress.
Since 2009 our Environmental Management System (EMS) has systematically recorded our principal areas of concern:
The current scope of Amadeus’ EMS covers our top ten sites worldwide by number of employees, which represent approximately 80% of the total footprint.
In addition, our ambition is to systematically identify any environmental impact associated with the use of our products by our customers. Examples of this include the paper saved by the implementation of e-ticketing or electronic miscellaneous documents, and the fuel savings achieved by the implementation of our Departure Control System for airlines. We believe that advanced technology should deliver both operational and environmental benefits. Cooperation with industry players is also critical: no single entity can achieve much in isolation. We work together towards common objectives with trade associations like the World Travel and Tourism Council (WTTC), the Global Sustainable Tourism Council (GSTC), and associated members.
Cooperation with industry players is also critical: no single entity can achieve much in isolation. We work together towards common objectives with trade associations like the World Travel and Tourism Council (WTTC), the Global Sustainable Tourism Council (GSTC), and associated members.
Thirdly, we need to make sure our business activities increase shareholder value through a positive contribution to society. The travel industry comprises diverse and interdependent sectors which together represent 9% of global GDP and employment worldwide2. We work in an industry that has an enormous impact on the well-being of the communities involved. Our ambition is to, gradually but visibly, improve our contribution to society. We aim to achieve this with a closer focus on engaging the resources that make Amadeus unique: our people and their talents, our technological capabilities, and our expertise in the global travel industry.