Airline IT continued its success in the provision of other solutions, with new clients contracting several of our solutions within the standalone IT portfolio. Amadeus Ticket Changer continued its track record with the signature of new contracts, including leading airlines such as All Nippon Airways, Asiana Airlines, LOT Polish Airlines, Pluna and Royal Brunei. Amadeus Ticket Changer simplifies the ticket re-issuing process by combining the state-of-the-art Amadeus Fares and Pricing engine with a powerful, multi-channel ticketing functionality. New contracts were also signed for Amadeus Revenue Integrity, which allows airlines to improve yield, forecasting and load factors by increasing the accuracy of predictions for the number of passengers that do not show-up for a flight.
A large number of airlines signed contracts to become users of Amadeus Electronic Miscellaneous Documents Server (EMS), including Royal Jordanian Airlines, Air Mauritius, Aigle Azur, British Airways, Middle East Airlines, Pluna, Royal Brunei, ASIANA Airlines, TAM Airlines and TAM Linhas Aereas. EMS provides an electronic solution for airlines to issue, store, manage and distribute Electronic Miscellaneous Documents (EMD). EMD enhances ticket services and enables airlines to distribute a wide range of products that help customise their journeys through ancillary services such as excess baggage. In parallel to the new signings, Amadeus continued the implementation of airlines to all of the above mentioned products and others within our portfolio.
2011 saw the very first agreement with a ground handler, Map Handling - AMC Group, for the use of Altéa Departure Control. Implementing the system allows all of the handler's airline customers to benefit from our leading-edge technology, regardless of whether or not the airline uses Altéa. By the end of the year in total ten ground handlers had signed agreements for deployments in approximately 30 airports.
As a result of this, Altéa Departure Control for ground handlers was successfully used for the first time for non-Altéa airlines at Nice Airport at the beginning of December.
Relating to this area, Altéa Baggage Tracking was launched in collaboration with SITA, a leading specialist in air transport communications and IT solutions. Through this Altéa customers can offer real-time baggage tracking information and worldwide baggage reconciliation to passengers, whilst reducing the costs associated with mishandled baggage. It is based on the integration of SITA's baggage messaging technology with the passenger and baggage servicing capabilities of Altéa Departure Control. The result is a single, integrated environment which provides passengers with real-time status updates regarding the location of their baggage through multiple channels.
At the beginning of the year hotelier Dynamique Hôtels Management, the owner and operator of a network of more than 150 hotels including the Balladins brand in France, became the first hotel customer to implement the full Amadeus Hotel Platform. Launched at the end of 2010, the centralised solution combines central reservation, property management and global distribution systems into one fully integrated platform. Similar to our Amadeus Altéa Suite, the Amadeus Hotel Platform is available as a Software as a Service model (SaaS). Later in the year further contracts were signed with a leading hotel chain, with a multi-national travel management company, and with leading airlines to manage their private hotel inventory.
Towards the end of the year, Amadeus launched an enhanced version of Revenue Management, a solution that works to fill hotel rooms at the most profitable price according to demand patterns, which has an additional Market Pricing feature. Hoteliers can now gain unique market intelligence insights through extensive rate information from both the Amadeus system and web rate shoppers.