Amadeus technology

4.2 Data Centre

Compliance with international standards and certifications

Through our continuous strive for excellence, Amadeus was the first global distributor to achieve ISO 9001:2008 Quality certification. This certification, which Amadeus has successfully renewed every three years since 2000, is granted by Det Norske Veritas (DNV), one of the world's leaders in the provision of services to safeguard life, property, and the environment.

Three times per year, Amadeus Data Processing is audited by Bureau Veritas to ensure business continuity and security measures are maintained at the highest level. This environmental investigation is based on numerous British, ISO, and US federal standards as well as hardware install standards. Amadeus Data Processing has been awarded and maintained the certification at the highest grade level (Grade 1 - Excellent, no major issues/risks) for several years running.

Amadeus' security control, policies, and procedures are examined, measures and validated annually against the PCI DSS requirements defined by the PCI Security Standards Council. Amadeus IT Group S.A. first achieved certification of PCI DSS compliance in 2009 and we have maintained this certification ever since.

Additionally, the Amadeus Data Centre was the first data centre to be awarded the 'Energy-efficient Enterprise' certification by international organisation TÜV Süd following an energy audit of its facilities.

Amadeus global operations

Amadeus constantly develops its data centre to meet the ever increasing needs of our customers for reliable services. As part of this effort, Amadeus reviewed its central operations function and in 2011 remodelled its 24/7 operations to focus on customer service oriented delivery instead of product and technology.