Amadeus is a leading transaction processor for the global travel and tourism industry, providing advanced technology solutions to our travel provider and travel agency customers worldwide.
The company is divided into two main business areas: Distribution and IT Solutions.
Through our Distribution business area, we offer worldwide electronic distribution of travel products to travel sellers: we act as a global network that connects travel providers with online and offline travel agencies, facilitating the distribution of travel products and services through a digital marketplace. We also offer technology solutions, such as real-time search, pricing, booking, ticketing and other processing solutions (mid- and back-office systems) to certain travel agency customers and travel providers. Through our IT Solutions business area we offer travel providers (today, principally airlines) an extensive portfolio of technology solutions which automate certain mission-critical business processes, such as reservations, ticketing, inventory management and departure control.
In both cases we operate a transaction-based pricing model, which links our revenue to global travel volumes rather than travel spending, thus reducing the volatility of our financial results. In 2011 we processed 947 million key billable travel transactions 1.
We have two key categories of customers: (i) travel providers, including airlines, hotels, rail operators, cruise and ferry operators, car rental companies, tour operators and insurance companies, and (ii) travel agencies, including online and offline travel agencies (including travel management companies, known asTMCs). To a much more limited extent, we also provide certain products and services to travel buyers, including corporate travel departments and end consumers.
The diagram in this page illustrates our central position in the global travel and tourism industry as a provider of real-time distribution and IT solutions: