The Amadeus Corporate Sustainability Report reviews Amadeus’ business and its performance in 2012 from a sustainability approach. The document takes into account the economic, environmental, and social impacts of Amadeus’ business, as well as its contribution to help meeting sustainability objectives.
Sustainability reporting guidelines from the Global Reporting Initiative1 (GRI) have been a principal reference to identify relevant topics and metrics to be included in this report. We have also incorporated in this edition our reflections on the concept of sustainability, its inclusion in the company strategy and our mind-set when facing the challenge of industry sustainability in the long term.
Finally, the report focuses on our relationship with our main stakeholders, namely employees, shareholders, customers, providers, business partners, authorities and more generally the environment and society.
As a transaction processor and software developer for the global travel and tourism industry, Amadeus has a relatively low direct environmental impact. We are not involved in any physical manufacturing process and our main source of energy and natural resource consumption is our Data Centre in Erding, Germany. Moreover, one principal objective of the solutions we provide to our customers is to improve operational efficiencies, and these often imply reduced energy and natural resources consumption; we are focusing increasingly on evaluating and maximising positive environmental benefits of our solutions, particularly given the high energy intensity of the travel industry.
The vast majority of our workforce holds advanced levels of education, consequently we have a relatively low exposure to risks related to human rights affecting our employees. Regarding our supply chain, most of our external providers can be included under any of the following categories:
Approximately 80% of our total spend with external providers is concentrated within 30 companies, and this facilitates our control and access to information in our supply chain. In 2012, we have broadened our review process with regard to our providers, examining their Corporate Social Responsibility innitiatives and business ethics.
The materiality matrix on the next page maps those subjects that we consider most important for our stakeholders, as well as those that pose the highest impact on Amadeus business from a broad perspective, and particularly from a sustainability point of view.