Amadeus’ commitment to integrity and transparency begins with our own staff. Amadeus employees adhere to ethical standards, as set-out in the Amadeus Code of Professional Behaviour. However, we do not see this Code as purely a ‘rule book’. Instead we view it as a mutual agreement across the organisation worldwide to promote a series of positive values and behaviours that will add value to our business and ensure the highest standards of integrity at all times. The areas of professional behaviour covered in our Code are the following:
Amadeus strives to ensure that staff behave ethically, and in 2012 we launched several new policies to prevent and control specific unethical practices such as fraud, bribery, corruption, and political and charitable contributions. Regarding training, in 2012 we have followed a top-down approach by which 61% of top management (100 employees) received specific anti-fraud policy training; and they were asked to inform their teams about basic Amadeus anti-fraud policies.