Amadeus has enjoyed continuous growth and provided economic and social benefits to employees, shareholders, customers and partners for more than twenty years. On the other hand, compared with other industries, Amadeus has a relatively low direct environmental impact. Nonetheless, with more than 10,000 employees, presence in more than 190 markets and operating in a high energy intensity industry, we acknowledge our responsibility to minimise the company’s environmental impact and at the same time help the travel industry in its efforts towards sustainability.
Under the reviewed CSR programme, Amadeus’ environmental initiatives can be divided into three main areas of activity/ contribution. Firstly, our direct and most clear responsibility is to address the environmental impact of our operations. Our Environmental Management System measures our resource consumption, identifies areas for improvement, implements specific actions and reviews results achieved. During 2012 our principal progress in this area has been an improved reporting system for resource consumption of our top 10 sites worldwide by number of employees; which resulted in more accurate information being reported. In some cases this exercise required the correction of previously reported figures, and this has been indicated in the pertinent section. Generally, efficiency has been improved for all items (electricity, paper, CO2 emissions, water and waste). More detailed information is included in the following paragraphs and images.
As in previous years, we find frequently common economic and environmental interests that facilitate action in reducing resource consumption and environmental impact. In many cases, actions to reduce consumption do not require any or very little investment (like initiatives encouraging behavioural change) and in most cases, return on investment takes place in less than a year (like the replacement of incandescent light bulbs for LEDs).
Secondly, we are keen to continuously evaluate and identify environmental benefits that our innovation and technological capabilities bring to our customers and the industry in general. In this respect, the improved fuel efficiency demonstrated by our solution Altéa Departure Control System Flight Management (DCS FM) for airlines1 has been expanded; by the end of 2012, 58 airlines had already implemented the solution and 104 more carriers have contracted Altéa DCS and will be implementing the product in the near future. In 2013, we plan to review the potential environmental benefits of products that will be launched during the year. The chapter dedicated to R&D and innovation provides further information regarding the areas in which Amadeus is investing in R&D projects.
Greenhouse gas emissions and climate change are a principal concern in the travel industry, particularly due to the high energy intensity of means of transport in general. The risks associated to climate change for Amadeus are principally linked to the demand for travel. This is due in part to the fact that incremental environmental costs translate with some delay into increased economic costs; and, all other things being equal, an increase in costs leads to a reduced demand for travel. Besides, consumers, in order to avoid negative environmental impacts, may look for alternatives to travelling.
On the other hand, regarding opportunities linked to climate change, we are in Amadeus in a privileged position 18 See Amadeus Corporate Responsibility Report 2011, page 102. More than 300 tonnes of CO2 emissions were saved by one single airline after Altéa DCS FM implementation. More detailed information can be provided upon request. to help raise environmental awareness in the industry. We need to bear in mind that Amadeus is involved in one way or the other in the travel of more than one million passengers every day. Environmental services included in our distribution platforms and/or IT Solutions are a way in which Amadeus can improve customer loyalty, reputation in the travel industry, contract new customers and retain current ones, improve our network and relationship with industry stakeholders and, importantly, play our part in the contribution to industry sustainability.