During 2012 Amadeus completed the second Global Employee Engagement Survey. Using the same provider and methodology as in 2010, 85% of our employees participated in the survey, demonstrating the importance of employee engagement both for the employees as well as for Amadeus. Continuing with our efforts to encourage engagement efforts from human resources, 24 human resources colleagues commenced an external engagement training and provided more direct engagement support to teams and managers.
2012 saw Amadeus receive the Top Employer Spain certification for our office in Madrid. In an awards ceremony in November, the CRF Institute announced the companies that were certified for 2012/2013 in Spain. The entire certification process took place between May and October, and consisted of a selfevaluation followed by an audit by both the CRF Institute and Grant Thornton. Among the areas assessed are benefits, company culture & talent management. Participating for the first time, our corporate headquarters in Madrid joined other multinational companies based in Spain with the Top Employer certification.