Authored by Professor James Woudhuysen, this report claims that outsourcing would help the rail industry to drive growth and expansion in order to meet the multiple challenges of increasing passenger numbers, financial pressures and customer expectations. This paper argues that the adoption of next generation IT Solutions –similar to those used by airlines– by the rail industry can raise productivity, cut costs, and improve the customer experience.
Back on track explains how outsourcing can support the rail industry’s drive for modernisation, so that the objectives laid out in the European Community white paper Roadmap to a single European transport networkcan be achieved.
This study on how consumers will search for travel in the future reveals travellers’ pain points and future motivations when planning and booking for travel online regarding destination selection, shopping and booking processes.
This research was conducted to understand the behaviours of a representative sample of trend-setting leisure travellers in six different countries –the United States, the United Kingdom, Germany, India, Russia and Brazil– and to uncover cross-market comparisons of how people shop for travel online.
Empowering inspiration shows that using advanced destination selection and content customisation tools to attract and inspire consumers earlier in the travel planning process is key to gaining a competitive edge in the months and years ahead.
Based on input from futurist researchers, industry experts and airport stakeholders, this report evaluates all aspects of the future airport landscape. This industry study calls for a fundamental rethink of the airport ecosystem, identifying consumer frustrations with today’s airport experience, and mapping how airports will reinvent themselves up to 2025, with new operating models, driving revenues beyond traditional aviation income.