Amadeus offers airlines an extensive portfolio of technology solutions which automate certain mission-critical business processes, such as reservations, inventory management and other operational processes, through our IT Solutions business area.
Additionally, we are expanding our IT Solutions business area to include offerings for other travel providers. In fact, at the end of 2011 the commercial businesses of Amadeus were reorganised and we now have a customer-facing unit fully dedicated to new businesses, with special focus on rail, airport and hotel IT Solutions.
Our core Distribution and IT Solutions business areas exhibit strong technological synergies. In addition to the sharing of technology and product development across these business areas, which gives our customers the benefit of common IT and software applications and platforms, both business areas also benefit from sharing a data centre and communications network.
In 2012, EVA Airways, Taiwan’s second largest international airline, selected the full Amadeus Altéa Suite for its passenger management, and also for the international passengers of its subsidiary UNI Airways. The long-term agreement with Amadeus will bring EVA Airways and UNI Airways onto Star Alliance’s Common IT Platform -already used by 64% of Star Alliance members -which offers enhanced customer service functionalities, for both sales and airport environments. Garuda Indonesia, the national airline of Indonesia, also announced that it will transform its passenger service processes with the introduction of the Amadeus Altéa Customer Management solution to manage its domestic and international reservations, inventory and departure control processes.
One particularly noteworthy development occurred in April when Southwest Airlines, the largest U.S. carrier in terms of domestic passengers boarded and consistently ranked number one in customer service by the US Department of Transportation, entered into a contract for the Amadeus Altéa Reservation solution to support the carrier’s international flights.
Additional signatures for the full Amadeus Altéa Suite included Czech Airlines, which provides connections to 104 destinations in 44 countries, Equatorial Congo Airlines, Izair, Air Côte d’Ivoire and Air Greenland. Both Mongolian Airlines Group and Ural Airlines announced contracts for both the full Amadeus Altéa Suite plus the Amadeus e-Retail online booking engine.
In terms of further up selling, existing Altéa users Aigle Azur, Bulgaria Air, Trans Air Congo, Egyptair and its subsidiary Air Sinai completed the full Amadeus Altéa Suite by contracting to use Amadeus Altéa Departure Control system.
At the close of the year, a total number of 121 airlines were contracted for both Altéa Reservation and Altéa Inventory, 104 of which were contracted to use the full Altéa Suite, up from 92 at the end of 2011. Based upon these contracts, Amadeus estimates that by 20151 the number of Passengers Boarded2 (PB) will be more than 800 million, which would represent an increase of almost 42% vs. the 564 million PB processed on the Altéa platform during 2012.
In addition to these commercial achievements, successful migrations onto the Altéa platform were completed during the year for Cathay Pacific and its subsidiary Dragonair, Scandinavian Airlines and later on in the year Singapore Airlines and its subsidiary SilkAir.
IT Solutions also continued to migrate existing Altéa users to the Departure Control module, including TACA and many of its group airlines, Saudi Arabia, airberlin, Royal Brunei, Qatar Airways or Egyptair.
Amadeus also made inroads with Ground Handling Companies thanks to Altéa Departure Control System (DCS) for Ground Handlers, a community platform developed by working closely with ground handlers. In 2012, Amadeus announced the signatures of Swissport International, SATS in Asia, Aviation Handling Services in Africa, Billund Airport in Denmark, Egyptian Aviation Services, Groundforce Portugal, Groupe Europe Handling (Europe Handling and Sky Handling Partner) and SEA Handling in Italy. Agreements are now in place with 21 ground handlers for the deployment of the solution. Separately, Altéa Reservation Desktop (ARD) with Map Handling was launched in Nice Airport and the service is currently being deployed in eight other airports.