At the beginning of the year, Amadeus issued the world’s first interline1 Electronic Miscellaneous Document2 (EMD) This move enabled launch partner airlines Finnair and Star Alliance member Egypt Air to grow revenue by facilitating the interline sale of ancillary services. Interline EMD processing between Finnair and Egypt Air means that their customers can now buy ancillary services across interline flights. Today, approximately 20% of air bookings made through the Amadeus system are the result of interline agreements.
In 2012, we continued to invest significantly in the area of merchandising, with a particular focus on the growth area of ancillary services. Amadeus Ancillary Services is an end-to-end solution based on industry standards that helps airlines sell additional services using both travel agencies and the airline’s own call centre or website.
Regarding solutions at airports, Amadeus Altéa Departure Control System3 (DCS) for Ground Handlers allows all of the handler’s airline customers to benefit from the leading-edge technological capabilities of Altéa DCS Customer Management and Altéa DCS Flight Management services, regardless of whether or not the airline uses Altéa.
In the hotel segment, we continued the development of the Amadeus Hotel Platform, a solution for hotel chains which combines central reservation, property management and global distribution systems into one fully integrated platform. Built to enable hotel business and brand transformation, our solutions are based on open technology and offered as a Software as a Service model (SaaS) which is less expensive and more flexible than traditional solutions for hoteliers. Our solutions allow hoteliers to be more agile in delivering innovative guest services, generating new revenues and responding to market changes.
Moving on to rail transportation, in order to increase the sale of rail products and ease rail operations, Amadeus has been cooperating closely with large European rail providers and major travel management companies to create Amadeus Total Rail. The solution enables railways to manage operations and sell seats across multiple sales channels and allows travel sellers access to book rail and air services sideby- side within the same solution. The offering includes Amadeus Global Rail Sales Platform, which is the first rail Global Distribution System on offer, and Amadeus Rail Operations Engine, which allows railway companies to manage schedules, inventory, fares and pricing.