“Inspiration exists, but it has to find us working”
Innovation, a critical factor to explain Amadeus’ success over the years, is also a fundamental component of Amadeus culture. Our commitment to innovation extends from the continuous improvement of our core platform – with particular emphasis on the migration to open systems1 – to exploring solutions for the fast changing needs of travel industry players like airlines, rail operators, airports, ground-handling companies, hotels, travel management companies, travel agencies, etc.
Ultimately, our R&D investment and the solutions that we develop for our customers share the objective of increasing efficiencies, either by reducing costs, boosting productivity, growing revenues, improving customer service or a combination of all these factors. These increased efficiencies often imply reduced energy and natural resource consumption and in that sense represent a relevant Amadeus contribution to the environmental sustainability of the travel industry. A clear example of this kind of solution is Amadeus Altéa Departure Control System, Flight Management module (Altéa DCS FM). This advanced technological solution improves productivity and efficiency for airlines, and also reduces the amount of fuel burnt and greenhouse gas emissions. In a case study in which we analysed more than 40,000 flights2, Altéa DCS FM demonstrated CO2 emissions savings of more than 300 tonnes a year for a mid-sized carrier. The environmental benefits are expected to increase significantly, since by the end of 2012 we have implemented Altéa DCS solution to 58 carriers and 104 more will be migrating to the same solution shortly.
In this regard, when reviewing historical progress achieved towards environmental sustainability, two critical factors for success are resource consumption frugality, demonstrated for example with the implementation of Environmental Management Systems; as well as technological breakthroughs, like the elimination of paper tickets in the airline industry or the example mentioned above regarding fuel and emissions savings.
We are committed to continuously investing in R&D and providing the expertise and added value that our customers need both now and in the years to come. Amadeus’ software development team has more than 4,500 members across 16 different sites worldwide. In 2012, Amadeus invested 14 out of every 100 EUR of revenue in R&D.