Committed to leveraging our expertise, experience and technology, the Small Hotels Distribution Project contributes to economic and social development through tourism, encouraging entrepreneurism and stimulating local income-generation. In this programme, Amadeus provides travel distribution technology to small hoteliers that do not have the economic resources and necessary know-how to distribute their products through the professional sales channels of the industry.
To ensure the continuity of the project, local partners lead the set-up of a Management Unit. This local team manages and controls payments from travel agencies to hotels, and runs a call centre to give support to hoteliers, travel agents and travellers, among other tasks. The Management Unit empowers local people to take over the project, which represents a potential source of local revenues.
Up to 2011, Amadeus' local partners have set up management units in Nicaragua, Mexico, Bolivia, Peru, Ecuador, Brazil, South Africa and Gambia. After train-the-trainer sessions, more than 200 small hoteliers are currently using the management and distribution platform to upload their product in these countries.
The web site Amadeus Nice and Small has been launched to enable travel agencies to book small hotels selected as CSR beneficiaries. 100 hoteliers in Nicaragua and Mexico now have their product available through this web page. For the first time ever, Amadeus travel agencies can book these hotels on a prepaid basis, where the final price of the room is based on non-commissionable net rates.