The supplier evaluation process includes the following steps:
The supplier evaluation process is carried out at least once a year by all our purchasing departments, which are permanently involved in the procurement process. The objective of this evaluation is to monitor and review whether each supplier fulfils Amadeus' requirements. The Corporate Purchasing Unit analyses and summarises all results and creates a consolidated document of the evaluation per supplier.
Based on the outcome Corporate Purchasing (together with local Purchasing organization) informs the supplier about the result of the Vendor Evaluation process.
If applicable Corporate Purchasing, in agreement with the suppliers, works out an action plan to ensure that supplier performance improves within the coming period.
In addition, the Corporate Purchasing Unit must always be notified in case there are any problems with vendors that cannot be solved at the local or regional level. The feedback from the local organisations enables the Corporate Purchasing Unit to determine if the supplier achieves or keeps a positive performance ranking. In case of a negative ranking the Corporate Purchasing Unit will take action towards the supplier. If appropriate, this task can be delegated to a local purchasing department or lead buyer.