Our relationship with customers relies to a large extent on trust and delivery on our commitments; consequently the reliability and robustness of our technology is a key objective in all phases of our relationships with customers.
We are committed to the total reliability of our world class technology operations. The Amadeus security framework complies with the Cybertrust Security Management Programme (SMP) Perimeter Certification and also meets the strict standards of ISO/IEC 27002:2005 on best practice recommendations for information security management. Operations at our data processing facility is ISO 9001:2008 certified, and regular audits ensure that security levels are maintained. We were the first GDS to be awarded ISO 9000 certification in 2000 for the quality of our services.
We strictly manage communications security at every level with multiple firewalls, the very latest security patches and virus protections and separate network modules for production, test and office traffic. The global Amadeus wide-area network is built with high resilience in mind. It is based on the concept of 'no single point of failure'. Each customer has two different routes to the Amadeus system – two separate fibre channels, provided by two distinct providers and travelling over two physically separate routes.
In recent years, our network has been migrated to the latest IP (internet protocol) technology. The project took five years and included all 80,000 connections worldwide, with almost no impact on customers as a result of the on-going work.
Amadeus, which hosts the Amadeus Payment applications at Amadeus Data Centre, is compliant with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS aims at protecting cardholder and authentication data to avoid fraudulent use of payment cards.
With respect to customer privacy, there were no reported incidents in 2011.
In relation to marketing practices, we strive to uphold the highest standards. The brand image Amadeus distributes both internally and externally reflect Amadeus' diversity and multicultural workforce, promoting values of gender and race equality. Amadeus also ensures that internal videos, messages and images reflect local culture, so that employees are aware of the diversity present throughout the company.