One of the key priorities of the Building and Facility team is to ensure people's safety. Buildings are equipped with captors and devices to detect any anomalies. These alerts are instantaneously relayed to the PC to enable us to act quickly. In case of fire detection, the team ensures a smooth evacuation of the buildings.
They must also make sure work conditions are maintained. When employees request it, work conditions can be assessed and measured either by the Building and Facilities team or by specialised companies (light, sound, pollution). When it comes to computer-related aspects however, security is handled internally directly.
The Building and Facilities team is also in charge of health issues: the emergency number 18 connects directly to the central PC. Members of the security team, who are on hand at all times, are certified to practice first aid. There are also full-time nurses employed in the infirmary. Specially equipped (with oxygen and defibrillator) cars are always ready to be dispatched in case of emergency.
For health matters, their role goes beyond emergencies, to include practical questions such as setting up work posts for specific needs and helping to set up adapted workstations for disabled staff. Workstation audits can be carried out by one of the nurses to see what measures can be taken to create an ergonomic and user-friendly work area. Nurses also provide practical tips for employees who have to adapt to specific work modes, such as a lot of travelling for instance.
Finally, another of the team's missions is to help build awareness among Amadeus employees on security issues with a yearly programme of security training sessions adapted to the company's needs.
Beyond following legal requirements, a variety of other innovative initiatives exist across Amadeus. For example, Madrid employees can benefit from the employee assistance programme, a confidential hotline available to employees so that they can take steps towards resolving personal problems. The Madrid-based unit has also implemented services such as the vitalista program, which offers healthy daily menus and nutrition tips to employees. In some locations, employees are regularly trained for first aid and doctors are regularly physically present on site. In order to prevent the spread of sickness and colds, communications and poster campaigns on hygiene are carried out throughout the Company. Overall, in 2011, we maintained the training, counselling, prevention and risk-control programs regarding health and safety we presented in 2010.