Amadeus Quality Control
Amadeus Quality Control - total quality for every reservation, every time
Our partnership with Amadeus is based on mutual trust and this helps us to achieve the best results at work. It’s also a pleasure to deal with Amadeus people as they are always very professional in their approach.
Amadeus global knowledge and international experience add extra value to our partnership, helping us deliver high quality services to our customers.Baltic Clipper BCD
Amadeus Quality Control is the new flexible solution for travel agencies to better manage their business practices and guarantee the total quality of every reservation. Fully adapted to the agency's own business needs and processes, Amadeus Quality Control ensures you maximise the efficiency of every sale.
Amadeus Quality Control ensures systematic compliance of travel agency reservations allowing improved PNR accuracy, increased revenue (through up and cross selling, enforced booking on selected providers and inclusion of service fees), increased agent productivity and a more efficient customer service.
Maximise the efficiency of every sale
Integrated with Amadeus Selling Platform, Amadeus Quality Control helps to increase the productivity of your agents through the systematic checking of every PNR at the time of booking. Agents are reassured that the right information is captured at the right time, avoiding manual errors and reducing any PNR re-work that might otherwise be required. And since quality check rules and administration are managed centrally, you can be sure that every PNR is compliant to agency standards.
With Amadeus Quality Control, agents are free to focus more on their core activities - serving the customer!
Focus on customer service
Amadeus Quality Control is totally flexible, giving agencies the possibility to define rules at an individual customer or company level, thus ensuring all individual preferences or corporate policies areadhered to at the time of booking.
In addition, Quality Control rules can be used to prompt agents with context-based cross or up-selling opportunities. Thus ensuring that for every customer the widest and most relevant sales offer is proposed, and that for the agency maximum revenue potential per sale is achieved.
Adapted to your business needs
100% customisable, Amadeus Quality Control is managed centrally, thus allowing an agency to enforce workflows and business practices across one or multiple agencies. Data quality is assured, notably the inclusion of all mid and back office requirements.
Rules can be set and administered at all levels, and associated with any element of the PNR, giving you the flexibility to manage your business and quality processes your way.
Selling more with Amadeus Quality Control
Amadeus Quality Control gives you the opportunity to create specific rules which prompt agents to make the most relevant offer to the customer - for example:
Context-based cross and up-selling opportunities
Quality Control can automatically propose, for example, a car or hotel booking with pre-filled information when the passenger stays more than 1 day in the same location
Enforced booking on specific providers
Preferred suppliers or one-off special deals can be highlighted to the agent at the time of booking
Inclusion of service fees
Agents are prompted at the time of booking to include service fees and communicate them to the customer before they are automatically included in the PNR
Contact your Amadeus sales representative to show you how Amadeus Quality Control helps you manage your business.
