In a recent survey* conducted by Amadeus, it emerged that 37% of reservations still come from hotel call centres or reservation departments. That constitutes a considerable amount of time and resources spent processing bookings!
Given the continued importance of call centres, Amadeus LinkHotel has developed a voice reservations tool - Amadeus LinkHotel Voice - that can speed up productivity, enabling your reservations staff to fulfil bookings quickly and efficiently whilst delivering excellent levels of customer service.
Key Features of Amadeus LinkHotel Voice:
- an easy to use GUI (graphical user interface) front-end, requiring minimal training
- multiple search criteria to match customer preferences
- centralised availability of all loaded hotels
- real-time reservation processing for individual and group bookings
- customer profile storage, for future bookings and targeted marketing
For more information on the Amadeus LinkHotel Voice, contact us today!
* Telephone research conducted by Amadeus with a representative sample of Hoteliers in December 2009.
