Property Management System

Achieve excellence in guest service levels through efficient hotel management

Our Amadeus Hotel PMS brochure highlights features and benefits in more detail.

Amadeus Property Management System (PMS) is a powerful guest, company and booker data index, integrated with Front Office, Sales/Marketing, Conference and Finance Management functions.

Consumers are increasingly savvy about prices and service when pursuing value in their travel choices. Competition is fierce and traditional brand loyalty is challenged by channel preferences. Delivering a positive and consistent experience for each guest is critical to your success. You can achieve this by implementing the right hotel property management solution to make your guest feel unique and special at every visit.

The Amadeus PMS is a dynamic guest/booker database tool designed to anticipate and fulfill guest needs and preferences throughout their stay. You will also benefit by having full availability and reservation functionalities to maximise yield and upsell. Marketing, financial management and reporting modules complement the Amadeus PMS package.

Amadeus PMS Features

Amadeus Hotel Property Management System
Amadeus PMS consists of custom-built hotel management solutions serving the requirements of a small 2 star property to the complexities of a multinational brand. Key features of the PMS application include:

Customisable Guest, Travel Agent and Company Index
The index stores all data relating to historical and current bookings - including special requests, guest preferences and spend - and is accessible through a multitude of search criteria.

Front Office: Availability, Reservation, Yielding, Billing
Amadeus Front Office offers you full availability, reservation, yielding and billing functionalities, which in turn generates useful performance statistics.

Individual, group and package reservations are made from a graphic room plan displaying dynamic availability, stay rules and rates in the selected currency. You can easily retrieve all bookings using the powerful reservation search functions and make amendments as required
Access to room images and maps assist sales agents in providing accurate descriptions and preference fulfillment to help close the sale
Booking rules and price/yield class mapping assist with occupancy optimisation
Individual, master, unit and city ledger invoicing can be managed in multiple currencies and languages
Statistics are generated on performance indicators such as: sales, accounts, source, and segment activity to analyse business efficiency and generate management reports

Sales & Marketing
Equipping your sales and marketing professionals with the tools to target potential guests and the knowledge to effectively manage existing customer relationships, will increase both employee and customer satisfaction levels.

the guest index stores invaluable information on customer preferences and activity so marketing staff can analyse segment performance and execute/evaluate differentiated marketing campaigns

Conference & Banqueting
This module is ideal for hotels managing multiple meeting rooms and conference/banqueting arrangements. Event planning is a substantial revenue generator for hotels – mistakes are costly and leave a lasting impression. The Amadeus Conference Management System takes the worry out of planning.

Real-time conference/meeting room and equipment availability is managed, and reservations made from a central database for single/multiple locations
An interface to Front Office enables the sales agent to seamlessly book bedrooms matched to conference dates and stored guest preferences (Guest Index integration)
Conference amendments are simultaneously adjusted in all databases (meeting rooms, bedrooms, banqueting arrangements)
Function sheets, floor plans, menus, room images and agendas represent a selection of the event material which can be easily produced from Amadeus Conference Management System
Event information is stored for subsequent direct marketing opportunities

Financial Management
Amadeus Hotel Finance application is hospitality-specific accounting software designed for:

Liquidity planning and control
Comprehensive accounting, financial reporting and analysis, i.e.
o comparative figures for previous year versus budget
o amount reports, balance lists, ageing schedule and open item reports to assess turnover, costs and revenue
Accounts receivable and accounts payable tasks
Double-entry book-keeping
Data import and export

Value-added Features

The PMS functionalities are managed from a GUI (graphical user interface) front-end using ‘drag and drop’ technology, so the system is easy and attractive to use, as well as quick to learn
Optimum security is achieved with user-defined access to all PMS functions
Multi-lingual and multi-currency capabilities
Interfaces to other hotel service functions such as pay TV, key card, restaurant (POS), as well as to CRS (computer reservation systems) and GDS (global distribution) systems
Integration with Microsoft Office applications automates the output of professional, personalised correspondence which is archived alongside each reservation
Technical architecture: our PMS solutions are based on modern client-server architecture, available in ASP, work from a relational, transactions oriented server database and can interface with multiple external systems.

Our Impressive Track Record

450 Amadeus hotel specialists are dedicated to serving our hotel partners
6,700 hotels are using one of the Amadeus PMS solutions
18 language versions are available
Existing customers are available to visit your hotel and describe their experiences and results obtained from Amadeus PMS solutions

Contact us
Please contact us so we can start bringing more guests to your hotels.