Vienna International to use Amadeus Property Management Solution in 44 hotels with over 7,500 rooms
Vienna International Hotels and Resorts plans to have 60% more hotels by 2009, when it will have over 7,500 rooms and 44 properties. During this period of rapid growth, Amadeus multiproperty Property Management System (PMS) helps Vienna International fill new properties quickly by enabling them to cross-sell guests from existing properties to a newly-opened one. Centrally stored guest information enables individual properties to co-ordinate marketing campaigns and anticipate guest preferences and target prospective guests with individually tailored offers.
The multiproperty configuration gives Vienna International central control over its price policy and customer information database for all properties in the chain. This improves management control and consistency which are both vital for ensuring that fast growth rates are sustainable.
“We chose Amadeus for their commitment to a high level of customer service and the highly professional solution which integrates easily with our website and reservation system. At a time when our chain is growing very quickly, the ability to cross-sell across the properties is vital,” said Rudolf Tucek, CEO, Vienna International Hotels & Resorts.
Richard Kürzl, heading the PMS division of the Amadeus Hospitality Business Group, said: “We are delighted to provide our solutions to Vienna International Hotels & Resorts, a hotel group that defines quality and service in the European hospitality market. They exist as an example to other ambitious hotel chains: in today’s era of demanding and educated hotel guests, they are committed to learning about their guests in order to offer them a premium service. We look forward to further extending
