Training

Amadeus Product Training provides our valued user agents and new entrants the most current information on all functionality and applications, showcasing the best of Amadeus system.

The ambience of our training room coupled withs state–of-the-art facilities and comprehensive information on each product pass for the international standards, Amadeus has maintained over the years.

We run courses ranging from Amadeus Basic functionality to E-ticketing functions which are designed not only to increase the knowledge on our products but to sharpen the reflexes of our Agents to maximize the usage of Amadeus System.

Below is the training schedule for the last quarter of this year. To register for any training or to make any enquires regarding training, please send

e-mail to : helpdesk@gh.amadeus.com.

Available Courses:

Available Courses 1. Amadeus Basic Functionality 2. Advance Functionality Course (AFC) 3. Graphic User Interface (GUI) 4. Amadeus Central Ticketing System (ACTS) 5. Amadeus Travel Preference Manager, Smart key +sm
6. Amadeus Cars and Hotel
7. Amadeus Conversion Course
8. Amadeus Fare Quote Course
9. Amadeus Quality Control Course

Training Schedule:

		Amadeus Functionality Courses
		TITLE	1. Amadeus Basic Functionality Course
		DURATION	4 Days
		CONTENTS	Participants will learn to: Sign-in/out of Amadeus Selling Platform Encode and Decode Display and interpret Amadeus availability/schedule/time-table displays Creating and Pricing simple PNR Modifying PNR: cancel and re-book Other Service segments: Meal request, Frequent flyer card number, seat allotments, ticket number Check my trip
		OBJECTIVE	Participants will be able to interpret Amadeus availability displays and sell using cryptic entries
		DATES	SEP 2009	6 - 10, 20 - 23
			OCT 2009	12-15
			NOV 2009	2-5,23-26
		PREREQUISITES	Agents and new entrants without prior knowledge of a reservation system but with knowledge of the travel industry. Basic computer knowledge.
		REGISTRATION	To register, send email to helpdesk@gh.amadeus.com or call +233 21 765590

		TITLE	2. AMADEUS ADVANCE RESERVATION COURSE
		DURATION	1 Day
		CONTENTS	Participants will learn about: Search PNR Sign in preferences & Updates Update Itinerary messages Advanced GG Pages Extended Security & Responsibility Change Expert Help Pages
		OBJECTIVE	Participant will have more enhancements in Amadeus system usage.
		DATES	OCT 2009
			NOV 2009
			DEC 2009
		PREREQUISITES	Minimum of 3 months post Amadeus basic functionality course experience.
		REGISTRATION	To register, please send email to helpdesk@gh.amadeus.com or call +233 21 765590

		TITLE	3. GRAPHIC USER INTERFACE (GUI) AMADEUS SELLING PLATFORM
		DURATION	2 Days
		CONTENTS	Participants will learn to: Sign-in/out Amadeus Selling Platform Encode and Decode Display and interpret Amadeus availability / schedule/time-table displays Sell from Amadeus availability display Create and Pricing simple PNR, Air, Fares, Hotel, Car, queues, Profile Command page, Smart Keys and Timatic Cancel and re-book itinerary Enter other PNR elements Access Check my trip
		OBJECTIVE	Using this user-friendly graphic interface to access Amadeus Selling Platform to perform entries that will otherwise require crypt entries.
		DATES	OCT 2009
			NOV 2009
			DEC 2009
		PREREQUISITES	All Reservation Agents familiar with Amadeus.
		REGISTRATION	To register, please send email to helpdesk@gh.amadeus.com or call +233 21 765590

		TITLE	4. AMADEUS E-TICKET TRAINING
		DURATION	3 Days
		CONTENTS	Participants will learn to: Display Airline Ticketing table Create/Modify document Bank Display/Interpret Sales report Cancel Sale/Reinstate sale and document registration Revalidating Refunds Voiding Exchanging E-ticket literary receipt Automated Document Refund
		OBJECTIVE	Participants will be educated on automated Ticketing.
		DATES	OCT 2009
			NOV 2009
			DEC 2009
		PREREQUISITES	Participant should have knowledge of PNR pricing and creating TST
		REGISTRATION	To register, please send email to helpdesk@gh.amadeus.com or call +233 21 765590

		TITLE	5. HOTEL & CARS
		DURATION	1 Days
		CONTENTS	Participants will learn to: Display and interpret hotel list, availability, facilities and codes. Sell hotel from availability with various options. Create hotel PNR and or create hotel segment within an itinerary. Cancellation of hotel segment. Request Car information book and sell Car Information and help for Car/Hotel reservation
		DATES	OCT 2009
			NOV 2009
			DEC 2009
		PREREQUISITES	Basic Amadeus Course and experience with reservations.
		REGISTRATION	To register, please send email to helpdesk@gh.amadeus.comor call +233 21 765590

		TITLE	AMADEUS OFFICE PROFILE, SMART KEY & +SMS
		DURATION	2 Days
		CONTENT	Build database of customers Transfer information from profile to PNR Create smart keys for your office send +SMS itinerary and free flow messages to customers on mobile phones
		OBJECTIVE	Ability to build customer database and, create smart keys and send itinerary to customers using information in the database
		DATES	OCT2009
			NOV 2009
			DEC 2009
		PREREQUISITE	General Amadeus Central System knowledge, logical background will be an added advantage
		REGISTRATION	To register, please send e-mail to helpdesk@gh.amadeus.comor call +233 21 765590

		TITLE	AMADEUS FARE QUOTE COURSE
		DURATION	1 Day
		CONTENT	Display fares, fare notes and Routings Convert currencies Request fare quote pricing and follow-up transactions Request an itinerary pricing and learn the different possibilities (1 PAX, MULTI PAX, DIFFERENT TYPES REDUCTIONS, SEGMENT & PASSENGER ASSOCIATIONS) Understand the best buy functionalities
		OBJECTIVES	Agents will understand the best buy functionalities
		DATES	OCT 2009
			NOV 2009
			DEC 2009
		PREREQUISITE	Knowledge of Amadeus basic course
		REGISTRATION	to register, please send e-mail to helpdesk@gh.amadeus.comor call +233 21 765590

		TITLE	AMADEUS CONVERSION COURSE
		DURATION	1 Day
		CONTENT	All the content of the Amadeus Basic Course
		OBJECTIVE	To have a full grasp of Amadeus Basic Course
		DATE	OCT 2009
			NOV 2009
			DEC 2009
		PREREQUISITE	Knowledge in Amadeus Central System / Amadeus Basic Course
		REGISTRATION	To register, please send e-mail to helpdesk@gh.amadeus.comor call +233 21 765590

TITLE		AMADEUS QUALITY CONTROL COURSE
DURATION		3 DAYS
CONTENT	Main components of Amadeus Quality Control Check PNR for Amadeus Quality Control Conformity Create / Modify / Test rules Configure settings
OBJECTIVE	Identify the main components of Amadeus Quality Control and check PNR for Quality Control conformity.
DATES	OCT 2009
	NOV 2009
	DEC 2009
PREREQUISITE	General Amadeus Central System knowledge logical background will be advantageous.
REGISTRATION	To register, please send e-mail to helpdesk@gh.amadeus.com or call +233 21 765590