Amadeus iQCX

Amadeus iQCX automates the most labour intensive and important components of the reservation workflow, helping you to lower costs, deliver a more efficient and cost-effective service to your customers and improve your traveller’s experience.

Managing a reservation from creation to ticketing is a complex process, with a potential for errors at each stage of the process that can negatively impact you, your customers and your travellers. Amadeus iQCX is a complete, end-to-end Reservation Management platform that uses a powerful business rules management system to automate manual activities.. Amadeus iQCX interacts with Amadeus and the other main GDS systems, and is made up of four main components that cover all areas of the Reservation Management process.

Amadeus iQCX Quality Control - a web-based business rules engine that captures and processes PNR data

Amadeus iQCX Ticketing - a  web-based application that automates all aspects of the ticketing process

Amadeus iQCX Itinerary Delivery - manages delivery and allows customisation of content for invoices and itineraries

Amadeus iQCX Trip Improvement - automates  add-on services, such as seat reservation and checking wait-list availability

Amadeus iQCX workflow

Key benefits

Amadeus iQCX helps increase your productivity and overall revenues by improving accuracy, reducing costs and saving time.

• Increase ticket throughput by reducing time and work in creating reservations
• Improve operating efficiency by optimising workflow and increasing touch-less rates
• Reduce overheads by eliminating the cost of technology maintenance & management
• Increase revenue by directing agents towards your most profitable supplier(s)
• Deliver clear, concise and relevant content to your travellers when they need it
• Ensure accurate ticketing and enhance customer service

iQCX® is a trademark of Cornerstone Information Systems, Inc. All rights reserved. Amadeus iQCX is powered by Cornerstone’s iQCX software..