Upwardly Mobile: the next step for travel management

"As mobile technology evolves travel programmes will take advantage of new functionalities for improved communication and enhanced trip experience. Travellers will increasingly rely on their mobile devices while on the move and the need for internal cooperation between IT, HR and travel departments will become more obvious. The findings of this research identify how mobile technology is currently used, its benefits and its full potential when applied to travel programmes. This is just at the beginning of a new way of managing corporate travel."

Based on a survey of 72 corporate travel managers and over 30 interviews with both corporate travel managers and technology experts, the study explores:

• How corporate travellers are currently using mobile technology.

• The role mobile technology could play in managed travel programmes.

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