Introduction
Amadeus Call Centre Solution
…More calls per agent
…Personalised service
…Faster and simpler booking
With the Amadeus Call Centre Solution you can be sure to get the most out of your call centre: a single platform for all point-of-sale activities giving you dynamic content access and integrated profile management.
The Call Centre Solution's Dynamic Desktop means that your agents can handle calls from multiple geographical markets, dynamically accessing both local and central content. In addition, thanks to the integration with your telephony system, clients calling in are instantly recognised, giving your customers personalised service whilst also making the booking process even quicker and simpler.
The entire sales process, from reservations through to ticketing and fulfilment, is seamless, and coupled with comprehensive analysis of your business processes the Call Centre Solution will be fully adapted to your requirements - ensuring you really do get more!
Key Features
- Telephony / contact management system integration into the Amadeus Selling Platform (Vista)
- Auto-initiation of PNR at time of call for more efficient call-handling - Integration of customer databases, CRM and customer identification systems
- Dynamic content availability based on customer needs, and geographical location (multi-office ID capabilities)
- Access to local and customer-specific content via Smart Tabs - Single interface to issue airline tickets across Europe
- Full integration from front-to-back office - from sales to fulfilment - with the Amadeus Sales Management Solution (Vista +ACE)
- Centralised processes and cross-border support
Find out more!
