Personalisation

The data revolution requires a new mind-set for airlines

“It is a capital mistake to theorize before one has data.” - Sherlock Holmes. I’m a big proponent...

Who knew that senior travellers in India like to CouchSurf!

India’s massive population is embracing travel and fuelling growth across the board. This diverse...

Digital continues to shape the conversation in the airline industry

What springs to mind when you hear the word "digital"? The term can mean anything and everything. What...


Luxair enhances its online offer and customer digital experience

Luxair, Luxembourg’s flag carrier, has for the past few years been immersed in a strategic journey...

Intelligent service will be the norm at the hotel of the future

Everything in the travel industry is getting smarter. Hotels are riding this wave of innovation by taking...

How hoteliers are delivering a personalised guest experience

Subtract the destination and, for most travellers, hotels feel pretty much the same the world over....


How personalisation leads to unforgettable guest experiences

It may sound obvious, but in the hospitality business it’s a point that cannot be reiterated enough:...

2017: The year we talk to robots

2015 was the year of the internet of things. 2016 was the year of virtual reality. What is in store...

Are you wearing your boarding pass?

  'Wearables' have existed forever (remember the calculator watch or even digital hearing...


No more waiting on hold: mobile chat apps and bots set to transform travel

Who enjoys queuing to check-in to a hotel? How about being put on hold for flight assistance? Or finding...

How Luxair is unlocking revenues through personalised merchandising

As Luxembourg’s flag carrier, Luxair is constantly working to deliver a better experience for our passengers...

Why you need a merchandising strategy for your managed travel program

Staying in contact with your business traveller at various stages of the journey is the difference between...