omni channel

The click is dead – all channels lead to mobile

Airlines, hotels, tour operators and rail providers, among other segments of the travel industry, are focusing...

Why merchandising is key to TAP’s traveller experience and growth strategy

For more than seven decades, TAP has extended Portugal’s hospitality to millions of travellers around...

Highlights from day one at T2RL: Flight Global’s top trends to look for in 2017

  In a marvelous arched conference space in the aptly named Grand Connaught Rooms in London,...


A cross channel strategy is vital to connect with today’s leisure traveller

Whether they're on their smartphone, in a high street travel agency or using social media, today’s...