disruption

Why airlines need travel agents in times of disruption

Travel disruption is costly and puts tremendous strain on airline resources in both the front line and behind...

Positive vibes across the industry at the IATA World Passenger Symposium 2016

"There has been a big change at this year's IATA World Passenger Symposium," remarked Christoph Mueller,...

Thoughts from the IATA WPS on travel disruption

It’s not often that you hear a panel of different players from across the travel industry agreeing...


Exploring ways to better manage airline disruptions

We’ve all experienced a cancelled or delayed flight. This is not only troubling for passengers,...

Day 3 at T2RL – How airlines can win the race to manage disruptions

"Disruptions and delays used to be like death and taxes - passengers felt as though there was nothing...

Embracing disruptive technology in the Age of Traveller Power

At a recent event in New Delhi, I had the opportunity to talk about some of the things we’re doing...


Disruption and Reinvention, key topics at WTTC Summit in Madrid

The World Travel and Tourism Council brought its traveling summit roadshow back to Europe for the first...