Customer focus

Together we can achieve more in online travel

Travel marketplaces, Gen Z, and chat bots are just a few of the hot topics at the Amadeus Online...

What are the expectations of today’s travelers?

Euromonitor recently released a study on global travel trends in 2015 that indicated technology is transforming...

Festival of senses highlights customer conference in France

The world around us is changing and so are the needs of travellers. With purchasing options evolving...


Teaming up with our customers to shape the future of travel

We’re working hard to create a more connected, personalised, and sustainable future of travel and a big part...

Training can help us shape a better travel future

We’re often asked how we can help our customers address the increasing ‘skills gap’ in their...

Amadeus Airport IT User Group Forum brings together key players for lively discussions in Dubai

I would like to thank all of those who attended the 2014 Amadeus Airport IT User Group Forum in Dubai....


Building a strong relationship with BCD Travel Italy to shape the future of travel

We strive to build strong relationships with customers by working together and listening carefully to their...

Meeting the evolving needs of the traveller

The way travellers search for, shop, plan and book travel has evolved. Driven in particular by rapid...

Everyone travels – but differently: Personalisation key to create better travel experiences

“For my part, I travel not to go anywhere, but to go. I travel for travel’s sake. The great affair...


The mother of invention: how demand for a more personalized service is driving hotel technology

It’s alleged that every manned NASA rocket carries a mandatory roll of duct tape onboard, ever...

Customer led innovation ensures the best returns for businesses

In order to be successful, a business must listen to and learn from what its customers desire and need,...

Innovation should allow our customers to enrich the traveller’s memory of experience

Many companies equate invention with innovation. But you do not always need an invention for innovation...