Amadeus Customer Experience Management

Malaysia Airlines takes personalisation to the next level with cutting edge technology

The airline industry is highly competitive, and travellers now have more choices than ever before. This...

Bringing customer experience to segmentation

Imagine that a company’s customer base is a cake. And a segmentation tool is the knife. Give each...

Avianca takes customer service to new heights with Amadeus Customer Experience Management

It’s the little touches that can make or break a trip. A birthday message or going the extra mile for passengers...


How personalisation can help airlines through disruptions

As the number of travellers grow every year, so does the potential for a less than smooth travel experience....

Unlock revenue and enhance loyalty with new airline personalisation technology

Creating a better travel experience for airline passengers starts with offering them what they want and making...

Amadeus assists Garuda Indonesia’s ambitious transformation with cutting-edge technology

Recently we announced that Garuda Indonesia, the national airline of Indonesia, and Amadeus will...