Amadeus Customer Experience Management

Bringing customer experience to segmentation

Imagine that a company’s customer base is a cake. And a segmentation tool is the knife. Give each...

Avianca takes customer service to new heights with Amadeus Customer Experience Management

It’s the little touches that can make or break a trip. A birthday message or going the extra mile for passengers...

How personalisation can help airlines through disruptions

As the number of travellers grow every year, so does the potential for a less than smooth travel experience....


Unlock revenue and enhance loyalty with new airline personalisation technology

Creating a better travel experience for airline passengers starts with offering them what they want and making...

Amadeus assists Garuda Indonesia’s ambitious transformation with cutting-edge technology

Recently we announced that Garuda Indonesia, the national airline of Indonesia, and Amadeus will...