Airline Disruption

Overcoming disruption is easier for TMCs with a few tricks up their sleeves

Disruptions cost the travel industry a lot. An estimated $60 billion annually to be exact. This amounts...

Ten rules for communication during airline disruptions

Flight disruptions are bad enough for travellers. But, when combined with a poor communication strategy,...

How airline disruption management will evolve

Disruptions, whether they are inclement weather or natural disasters, are a fact of life for airlines....


Top ten common causes of airline disruptions

Flight delays and cancellations are not only troubling for passengers, but also for airlines and airport...

Four reasons why now is the time for better disruption planning

Since the Wright brothers’ first powered aircraft was destroyed by a big gust of wind after a few test...

Why airlines need travel agents in times of disruption

Travel disruption is costly and puts tremendous strain on airline resources in both the front line and behind...


Positive vibes across the industry at the IATA World Passenger Symposium 2016

"There has been a big change at this year's IATA World Passenger Symposium," remarked Christoph Mueller,...

Thoughts from the IATA WPS on travel disruption

It’s not often that you hear a panel of different players from across the travel industry agreeing...

Exploring ways to better manage airline disruptions

We’ve all experienced a cancelled or delayed flight. This is not only troubling for passengers,...


Day 3 at T2RL – How airlines can win the race to manage disruptions

"Disruptions and delays used to be like death and taxes - passengers felt as though there was nothing...