Personalised travel

(83 posts)

Find the latest trends, news and reports on personalised travel on the Amadeus IT Group Corporate Blog, one of the most useful blogs for travel industry professionals.

Avianca takes customer service to new heights with Amadeus Customer Experience Management

It’s the little touches that can make or break a trip. A birthday message or going the extra mile for passengers...

The Game’s Afoot! Accenture Amadeus Alliance report demystifies ancillary merchandising

 "It is of the highest importance to be able to recognize, out of a number of facts, which are incidental...

Who knew that senior travellers in India like to CouchSurf!

India’s massive population is embracing travel and fuelling growth across the board. This diverse...


Travel management players need to grab MICE opportunity

The meeting, incentives, conferencing, and exhibitions sector (MICE) can be tricky for travel management...

Finnair is first airline worldwide to provide full door-to-door experience for all travellers

Passengers are at the centre of everything we do and recognising their pain points is key to creating...

Luxair enhances its online offer and customer digital experience

Luxair, Luxembourg’s flag carrier, has for the past few years been immersed in a strategic journey...


How luxury brands can unlock the potential of global travellers

There’s good reason why airports are filled with shops catering to those with a taste for the finer...

5 drivers accelerating mobile travel in 2017

Mobile is becoming a critical means to winning traveller loyalty. Underpinning this growing shift...

How hoteliers are delivering a personalised guest experience

Subtract the destination and, for most travellers, hotels feel pretty much the same the world over....


How personalisation leads to unforgettable guest experiences

It may sound obvious, but in the hospitality business it’s a point that cannot be reiterated enough:...

Online shoppers don’t want to wait anymore. It’s as simple as that.

Think of all the things you could do in a second. You could blink, sneeze, or simply write the first...

Real time behavior is the best predictor of relevance to airline customers

I used to fly to Seattle with some frequency. But I might as well have been two travelers: one was the business...