Dominic Matthews

Transforming data into value, fostering airline customer loyalty

The Cambridge Dictionary defines loyalty as “your feelings of support or duty towards someone or something.”...

How personalisation can help airlines through disruptions

As the number of travellers grow every year, so does the potential for a less than smooth travel experience....

Loyalty 2016 kicks off with some spice and sticky rice

We are in the exciting city of Bangkok at the Loyalty 2016 event organised by Flightglobal and Global...


Lufthansa first airline to use new personalisation technology for corporate customers

We've all been there – running late to the airport, nervous about that big client meeting scheduled...