Our world-class technology is built on a foundation of research and innovation. This is how tomorrow’s solutions for the travel industry are being created. A big part of this is conducting research and publishing our findings in a variety of reports that explore the future of the travel industry. To this end, 2016 was an eventful year. Here’s a recap of some of our top reports and whitepapers.
Travel distribution: the end of the world as we know it?
We commissioned an independent analysis by the LSE of the travel distribution industry and the disruptive factors that could potentially shape the market over the coming decade. The report looks at how dynamic this multi-billion marketplace is now becoming.
Shaping the Future of Luxury Travel
This research focuses on the behaviours of luxury travellers and looks at related market trends. It analyses future hotspots with an aim towards helping travel players offer better end-to-end services to luxury travellers.
Defining the future of travel through intelligence
How can travel companies harness the power of big data, analytics and experimentation to seize business opportunities? This question is explored at length in this discussion paper and proposes ways travel players can thrive in a rapidly-changing environment.
Reinventing rail in Europe: The Battle for the Customer
This paper brings together leading figures from across the European travel industry to discuss how rail can win the battle for the customer. It explores how rail can use technology to strengthen customer focus and look to other industries for best practices.
Shaping the future of Airline Disruption Management (IROPS)
Delayed or cancelled flights can be a real pain. This report features comments from professionals involved in disruption management and operations, and identifies the major areas where improvements can make a real difference in mitigating the effects of irregular operations.
Proving the case: Carbon reporting in travel and tourism
As travellers become more concerned with the effects of climate change, they expect the travel industry to follow suit. This report, written in conjunction with Griffith University, analyses the reporting of greenhouse gas emissions and discusses climate change in the travel and tourism industry.
Future Traveller Tribes 2030: Beyond Air Travel,
This report, by travel industry journalist Martin Cowen, investigates how the six traveller tribes are likely to reshape travel segments, ‘beyond air travel’. It draws on the views of senior industry leaders who shared their reactions to the potential impact of the tribes across their areas of the travel industry.