Travelstart has come a long way since we first opened our doors two decades ago in a Swedish coffee shop. Today, we employ more than 200 staff from all walks of life who are passionate about one goal – making your travel simple.
One of the ways we do this is with our smartphone app Flapp, which uses data security technology to enable commuters to book a flight between Cape Town and Johannesburg in just a few swipes. As one of the 10 busiest air corridors in the world with more than 4 million passengers each year, there is an overwhelming number of flight options.
There is so much choice in the travel industry that you can easily spend two or three hours looking for the right flight. It shouldn’t take you as long to book a flight to Johannesburg as it does to fly there. We wanted to make it really simple to book a flight from Cape Town to Johannesburg.
A lot of the user experience focus in travel has been around helping customers to pick the right flight option. But the second part of booking a flight is paying for it. Entering a 16-digit credit card number is cumbersome on a mobile device; add in the name, expiry date and CVC security code and your customer has to click well over thirty times just to enter their payment details.
To simplify the payment process in Flapp, we had to store our customers’ credit card details, which put us in a position of responsibility. Our customers need to trust that we are handling their credit card details securely. To ensure there is no risk to our customers’ sensitive data, we worked with Amadeus to convert all credit card details into ‘tokens’. This process converts credit card data into tokens with no logical link between the original data and the token so a hacker who accesses stored tokens has no way of converting that data back into useful credit card details.
Travelstart leveraged this Amadeus technology to make Flapp, “the two-tap booking app” a reality. Once you download the app and enter your personal and credit card details the Flapp lets users book a flight between Cape Town and Johannesburg in just two swipes.
Flapp is well on its way to becoming the go-to app for customers who fly between Johannesburg and Cape Town regularly, and part of this success is due to the confidence in our payment security processes, made possible by Amadeus.