The rate of change in the travel industry is accelerating. Travelers are more empowered and demanding than ever before. They want choice, transparency in pricing and personalization. Technology is the main driver behind this change, as new ways of working are opening up a myriad of possibilities for travelers and the brands that serve them.
More than ever, our Travel Channels customers need a partner that can provide them with the technology and guidance to serve travelers today and in the future. So we have been speaking with our customers about how we can tailor our solutions to really help them run and grow their business. We want them to consistently experience the best of Amadeus. That means ensuring our teams are getting deeper customer and business insights and are empowered to deliver faster and better.
We want to work differently and further put our customers at the center of our business. This is why we are evolving our Travel Channels division from a geography-led approach to a customer-led approach. We are now organizing our Travel Channels activities around key customer segments: Retail, Online, Business Travel and Corporations.
We’re excited about this evolution and extremely confident in the professionals who will be leading each area:
- Joost Schuring for Retail Travel Agencies
- Scott Gutz for Online Travel Companies
- Rajiv Rajian for Business Travel Agencies
- Leon Herce for Corporations
Also, working closely with these travel sellers and corporations in their local markets will continue to set us apart from others. Our Travel Channels team is made up of 5,600 people with diverse backgrounds and extensive travel industry and technology expertise. As part of this team, we have a senior regional and local presence and an extensive customer support network in every corner of the world with the appropriate linguistic, cultural and market expertise to serve our customer better than ever.
The changes we are introducing will make us more agile in evolving our Travel Channels business and our travel platform as we embrace new technologies and industry standards. We will be more global, more structured, and simpler, with the capacity to innovate and build more solutions with a faster time to market. We will continue to incorporate all the relevant content our customers need from any source to be distributed via any channel or device so they can sell more and merchandize better.
In short, this is about helping our customers serve travelers better, no matter who or where those travelers are or how they like to buy and experience travel.
Stay tuned for updates from our Travel Channels team on how we’re working with all of our customers to shape the future of travel.