You may not be aware but Amadeus has actually been involved in Corporate Social Responsibility activities since the beginning of its operations. In fact, we are committed to support social and economic improvement in all local communities where Amadeus is present. The latest such initiative took place at Amadeus Sophia Antipolis premises in France. It [...]
Read moreIATA is currently striving for a global Electronic Miscellaneous Document (EMD) standard for ancillary revenues. The reason is clear, airline ancillary services are set to hit an all-time high becoming a crucial component in the airline industry’s profit toolbox. With full industry buy-in EMD will provide a global industry standard for the issuance, fulfillment and [...]
Read moreFor those of you I have not yet had the pleasure of meeting, I was appointed Director of Rail at Amadeus back in October 2011. As you may know, rail is an integral element of Amadeus’ New Businesses portfolio, sitting alongside hotel and airport IT, as the company expands further beyond its original strengths in [...]
Read moreThis morning we published our financial results for the full year 2011 (January 1 to December 31). As Amadeus is listed on the Spanish stock market, these financial results are filed with the CNMV (which is the Spanish stock market regulator) and the information is made available in both Spanish and English. Technically, the results [...]
Read moreWhen I reflect on my most notable travel experiences, many of them occurred on business trips, not vacations. Attending a majlis in Kuwait and a tribal durbar in Ghana were moments that probably would not have come my way as a tourist: visiting a country with purpose, to meet and discuss with the people who live [...]
Read moreHow much research did you do before your last trip away? Recent research for Amadeus found that the answer to that question is closely linked to your generation. If you’re over 50, or between 30 and 49, you’re most likely to have used a single source, but if you’re between 16 and 29, you’re most [...]
Read moreHow can the travel industry build the store of knowledge necessary to deliver the next generation experience? Individual hotel chains or airlines know a lot about their frequent customers, but their view of the traveller more generally is often restricted to those parts of the trip they have provided. A hotel might provide a guest with a soft mattress based on a request during a previous stay, but not know he complained of a backache during the flight in.
Read moreHow do you decide where to spend your time off? Do you go for a new experience, somewhere you’ve never been before, or something reassuringly familiar? A place recommended by a friend, or something you saw on a TV travel show?
Read moreAs a native English speaker (though my American colleagues may disagree with that) I’m always amused by the overhead messages on French motorways instructing “restez zen!” – keep calm! Travel is one of the most stress-inducing experiences we voluntarily subject ourselves to – will I miss my departure, will it be on time, where do [...]
Read moreMy dog and I often cross borders together. That’s not Border Collies, but actual national boundaries with passport checks. When we approach immigration, it’s interesting to see how each of us interacts with technology. We both have our identity confirmed by chips, but whereas I must delve in a pocket for a small booklet and [...]
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