Posted by Stuart Brocklehurst (Group Communications Director, Amadeus IT Group)
Last week I wrote about my early experiences with Open Source in the banking industry. Nowadays, open systems and Open Source play a major role in financial institutions, but what are their relevance for the travel industry?
Travel shopping, booking and passenger service systems share a couple of pronounced characteristics. They are required to process a huge volume of transactions, and they must maintain very fast response times. Changes in how we shop for travel have really exacerbated this: using Amadeus Extreme Search, for example, you might ask for details of trips combining flights and hotels that will cost between a certain range of prices, between a range of dates, with temperatures between 25° and 30°C… compared with the old approach of asking what flights are available between Madrid and Cancun on the 10th of February, this new style of shopping generates thousands of times more transactions – and, of course, delivers a much richer experience to the consumer.
Amadeus Extreme Search is an excellent example of a product which would not be possible without open systems – it is only when freed from the constraints of the proprietary systems’ financial model that such transaction-heavy functionality can be offered. It also incorporates much Open Source code – as do many of Amadeus’ products – and the availability of ready-made Open Source components helps to accelerate the delivery of new innovations to market.
We are passionate about the difference that Open Source and open systems have made – and are continuing to make – to our business, and believe that these are critical to feed the rapid rate of innovation that the fast-moving travel sector demands. If you haven’t already seen it, our recent report “Open for business” by Professor Jim Norton has more details.
Have a great weekend!