Amadeus Unused e-Ticket Tracking Report

While the introduction of electronic tickets is considered to be a major step forward in cost savings in workflow for the travel industry, it also brings the risk of losing money. The paper ticket has always been a reminder of unused value. But e-tickets make it easy for busy executives and employees to simply forget about them which results in accumulating millions of euros of unused e-tickets.

With the Amadeus Unused e-Ticket Tracking Report (UETTR), Amadeus offers IATA Travel Agents a tool to trace unused electronic tickets. On a daily basis the e-ticketing database of the airlines are queried for the status of your issued e-tickets. By using just a simple entry, a report of all unused e-tickets can be requested on a message queue of your choice. However the report still displays ticket numbers for carriers that do not allow Amadeus to access their e-ticket database.  This means that these e-tickets are shown on the report but the agent is not sure whether the ticket has been travelled on or not. Amadeus Benelux developed an Unused e-Ticket Tracking Report script that traces the unused e-tickets when access to the carrier database is refused and provides a quality control guaranty that only e-tickets eligible for refund are reported.

The Amadeus Unused e-Ticket Tracking Report Package is a POWERFUL tool that enables the Travel Agents to offer cost savings to their customers and so develop stronger customer loyalty.

It is also a SOPHISTICATED tool – easy to learn and use – that minimizes the impact of staff turnover and increases productivity. And last but not least it is a TIME SAVING tool, reducing the need for manual checks of unused e-tickets and allowing your agent to work faster and more efficiently.

Benefits:

• Reduced costs: less manpower needed, less forgotten money
• Reduced training: only a few entries to learn
• Improved efficiency and productivity: no manual check on the e-ticket status
• Improved customer service: tracking money for the customer