Amadeus Help Desk Services

All the assistance you need to optimise the performance of your Amadeus Solutions and to manage your business processes more effectively.

Our experienced and friendly Customer Service Executives, located in Belgium and The Netherlands, will be your first point of contact to help you with any functional or technical question related to front, mid and back office products.

Most of our team members have years of customer service experience gained from working within the travel industry prior to joining Amadeus. This experience, together with intensive Amadeus product training, results in excellent problem resolution skills.

The CSC Executive will escalate issues to our second level support centres in Nice and Munich, or liaise with 3^rd parties, if required.

This service covers full functional support, technical support over the phone and pre-logging of hardware and line faults.

Our hours of operation:

Monday to Friday: 9.00am to 6.00pm

Saturday / Sunday & Public Holidays: closed

How to contact us:

Front Office products

Contact details for customers located in Belgium & Luxembourg

Tel: +32 (0)2 257 99 00

Fax: +32 (0)2 460 74 29

Contact details for customers located in The Netherlands

Tel: +31 (0)23 569 90 00

Fax: +31 (0)23 562 42 72