Meet Amadeus Ticket Changer: your ticket to the future!
Amadeus introduces automated ticket change solution in The Netherlands
Amadeus Benelux, 25 May 2009: Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, today announced the launch of Amadeus Ticket Changer - a unique solution which calculates the correct fare, tax balance and penalty fee, but also prepares all travel documents ready for issuance.
With Amadeus Ticket Changer travel agents can service their customers’ change requests anywhere in the world – in a matter of seconds – giving them the right fare and the right penalty charge at any point of sale.
By guaranteeing the amount of any additional payment to be collected, Amadeus Ticket Changer will reduce the occurrence and costs associated with Agency Debit Memos due to incorrect manual fare calculations. It will also dramatically improve the productivity of frontline staff and improve customer service.
30 minute calls to your call centre, lengthy and expensive staff training… these are just some of the factors involved in manual ticket reissuing. Sweep them all away with Amadeus Ticket Changer, an entirely automated end-to-end solution that will help you significantly reducing costs and will allow you to fully automate the complex and time-
consuming ticket change and re-issue processes.
Globally, 40 airlines have signed up to the solution including KLM, British Airways, Air France and most US carriers.
The solution can eliminate as much as 80 percent of the time currently required to change a ticket manually. With just a few simple steps left, the ticket change process is shortened significantly. It can be used to re-issue or revalidate any type of ticket, domestic or international. It immediately calculates the price difference and relevant information in the currency required. Amadeus Ticket Changer automatically creates all related travel documents, enabling agents to instantly issue the new ticket.
In these economic times, the travel industry is driven by the need to streamline processes and maximize productivity, whilst delivering excellent customer service. Amadeus Ticket Changer will help travel professionals do just that by dramatically improving the speed and accuracy with which agents can process itinerary changes that demand a ticket reissue. This will be especially helpful in the corporate travel arena where last minute changes are a part of daily life.
Amadeus Ticket Changer is completely integrated with the fares and ticketing processes and used throughout multiple distribution channels.
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Notes to the editors
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travellers). Solutions are grouped in four solution categories – Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.
Amadeus has central sites in Madrid (corporate headquarters & marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires and Bangkok. At market level, Amadeus maintains customer operations in 76 countries covering more than 215 markets.
The company is owned by WAM Acquisition, whose shareholders are BC Partners, Cinven, Air France, Iberia and Lufthansa. Amadeus employs over 7,600 employees worldwide, representing 95 nationalities. More information about Amadeus is available at: www.benelux.amadeus.com
Contact details for Benelux
Amadeus Benelux
Luc Pannecoeck
T: +32 2 257 99 11 / +31 23 554 1430
F: +32 2 460 03 84 / +31 23 562 4272
E-mail : infobe@benelux.amadeus.com / infonl@benelux.amadeus.com
