Why Amadeus...

7 reasons why so many consolidators are chosing to partner with Amadeus

Investment in R&D is at the very core of Amadeus strategy to reinforce our position as the leading supplier of IT solutions for the travel & tourism industry. We continue to invest in technology to facilitate the emergence of innovative solutions for our customers. This brings a wide array of benefits: faster delivery of new solutions, more cost effective development and enhanced cost control.

Jean-Paul Hamon

Executive VP, Development
Amadeus IT Group

1. More than just a supplier: a true business partner

• In only 20 years of innovation, Amadeus has become the leading IT provider with a unique portfolio of new generation solutions
• We have a clear mission: to be the leading provider of IT solutions that enable success in the travel and tourism industry.
• We believe that our success is built on working in true partnership with our clients since the very beginning, and using that unique customer relationship to help shape and refine our product and service delivery.
• We continue to adopt this successful customer-focused approach to develop new solutions for both our airline and travel agency customers.

2. Innovative & proven IT solutions

• Amadeus has built its reputation on innovative solutions for the travel industry: since its launch 20 years ago, Amadeus has used the latest technology to build innovative and modular technology to answer your needs today and tomorrow. Our technology is backed up by…
  1. New generation hardware
  2. Open standards. New generation protocols (IP)
  3. Modern architecture. Efficient and modular system architecture, easy to change and expand
  4. Modern languages. C++, easy to maintain
  5. Modern network. Backbone of optical fibre, secure IP protocols

3. Future proof technology

• Our new generation and modular technology enables you to keep pace with industry changes and to integrate seamlessly new functionalities, applications and services
• At Amadeus, we believe that continual and substantial investment is key for any technology provider. Unlike our competitors, Research and Development is performed in-house so that we can control our investments and be both reactive and proactive. We believe this is a critical core competence for a long-term reliable partner.
• For the second year in a row, Amadeus has been ranked Europe’s number one company in terms of R&D investment in the Travel & Tourism industry, according to the European Commission’s Top 1000 Ranking of European companies investing in 2005.

4. Largest network & global reach

• Place, place, place… it’s all about distributing to and reaching the widest audience of customers and prospects. Partnering with Amadeus means that you can take advantage of our unique positioning: Amadeus services more than 89,000 travel agency locations worldwide – more than any other provider in the industry – including the largest number of small and independent agencies of any GDS.
• Amadeus’ wide network impacts your business beyond your customers: choose Amadeus and benefit from the largest e-ticketing network. Reduce your ticketing costs, comply with industry standards and improve your customer service!
• Choose Amadeus and get even more out of your 3rd party vendor as Amadeus has preferred relationships with leading 3rd party providers, especially in terms of fare filing operations.

5. Best in class services

• Not only are our solutions more user-friendly, but our modular training catalogue also contributes to increase our customer’s efficiency and satisfaction. Whenever training is needed, you are given the choice between e-learning, instructor-led training and a mix of both, blended learning.
• We have the resources to address your issues 24/7 thanks to our ‘follow the sun’ global support composed of 3 service centres spread across the globe – in Miami, Erding (Germany) and Sydney.
• We are also here to support you in evolving and expanding your business: our teams of business consultants will help you identify and evaluate opportunities and turn strategies into reality.

6. Highest quality technology 

• Your business demands the highest quality technology. Amadeus answers your demands and more with our unique, world-leading data centre:
  1. Largest civil data centre in Europe: 250 million transactions per day
  2. Vast processing capacity: peak transactions of 11,500 msg/sec
  3. Best in class system availability of 99.5%
  4. Certified processes: First Global Distribution System to receive ISO 9002 certification in 1998, and again in 2001 with ISO 9001:2000 quality certification
  5. Unique back-up service with a second data centre located 30 kilometres away from the first one.

7. Global content that counts

• Air is not enough… travel agents’ customers want their retailer to provide them with a unique travel experience. As a Consolidator, you can’t afford to overlook that opportunity: connect to Amadeus and its whole inventory of hotel, car and even more highly commissionable non-air content!

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